Contact eufy Customer Service
eufy Phone Numbers and Emails
Toll-Free Number:
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(800) 988-7973Canada
Customer Service:
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+6 138 331 4800Australia and New Zealand
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+86 400 055 0036China
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+20 800 000 0826Egypt
eufy Emails:
How to Contact Eufy Customer Service?
Most Popular Number:
| Total calls: 881 | Issues resolved: 30 | Last call: Jan 14, 2025 |
eufy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eufy Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eufy is 8009887973. 95% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as eufy may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eufy Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eufy is 8009887973. 95% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as eufy may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call eufy mainly because of product/ service, request for information and return/ replace.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact eufy is support@eufylife.com. 64% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
eufy Website:
eufy Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday to Saturday 6:15 AM to 6:45 PM
Sunday 6:15 AM to 5:45 PM (PT)
eufy Customer Service Reviews
I recently bought a Eufy s340 from Amazon but it will not pick up movement and move with it and I have tried calling Eufy about it and they never answered there phone calls. And sent me a email telling me "Thank you for reaching out to us.
We sincerely apologize for the inconvenience you have experienced.
We are currently facing staffing shortages in our phone support department, which has unfortunately affected our ability to assist all customers promptly. We deeply regret any frustration this may have caused.
If you have any specific questions or issues, please let us know directly, and we will do our utmost to assist you.
Thank you for your understanding and patience.
Best regards, So I emailed them back asking what they were spending all there money on was it "Drugs" instead of better customer service and now everytime I try to call for assistance they hang up on before they even pick up the phone calls that I have tried to make to them for help with issues with the Eufy S340. So let me warn all of you out there Eufy once was a Great reliable company but now they are not worth the time or money to waste for since they can't even answer there phone calls and then "Block" someone's phone number for just asking them if they can't hire enough employees that can answer their phone calls then what are they spending there money on "Drugs" instead.
How Good is eufy's Customer Service?
Summary of eufy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eufy?
Product/ Service Question:
- “Order a new system”
- “Robot doesn’t work”
- “I need someone to walk me though setting my alarm system with the new password”
Request for Information Question:
- “I need help to connect my security camera base unit to my eero interner router”
- “How to share my cameras from my tablet to my phone.”
- “Technical support”
Return/ Replace Question:
- “Change payment info”
- “Change my number on my account”
- “Incorrect”
Account Question:
- “I can’t open the eufy account”
- “Unable to re set password”
- “Account disabled”
Payments and Charges Question:
- “Cam won't charge”
- “Make a payment”
- “X8 pro ses not charging”
Website/ Application Question:
- “To try to get drivers to download from my security camera”
- “Install a”
- “Installation”
Shipping and Delivery Question:
- “Missing part of my order”
- “I was shipped the wrong item”
- “Have not received order”
Activation/ Cancellation Question:
- “Cancelled order”
- “Cancelation”
- “Activation”
Staff Question:
- “Customer service”
- “Trying to start service”
- “Having problems with the service on my cameras”
Cards Question:
- “YOU ARE USING MY CREDIT CARD ILLEGALLY”
- “Need to update credit card for services”
- “32 GB card”
Refund Question:
- “Sent email for refund havent heard back. Not sure what addres to send mech. back.”
- “My refund from May 18, and today is June 6 I still haven't get my refund back to my account, and every time I call, it always tell me the same thing wait about 3 to 5 business day to get my refund back, this already been about 20 days, still no ref.”
Other Question:
- “Need to record my lock”
- “Brocken vacuum”
- “I bought 3 cameras and I think I can use one more at my house”
Compare eufy Customer Service To
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