Contact eufy Customer Service
eufy Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 988-7973Canada
Customer Service:
-
+6 138 331 4800Australia and New Zealand
-
+86 400 055 0036China
-
+20 800 000 0826Egypt
eufy Emails:
Business Customer Service
Customer Service
China, Middle East and Africa
General Info
eufy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eufy Customer Service Rating
4 out of 5
Contact Method Distribution
95% phone, 5% email
Most Popular eufy Phone Number
1 (800) 988-7973
Most Popular eufy Email Address
support@eufylife.com
Average Hold Time
00:01:30
Average Calls duration
4 minutes
Call Volume by Day
View full overview ›
eufy Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| eufy Customer Service Rating | 4 out of 5 |
| Contact Method Distribution | 95% phone, 5% email |
| Most Popular eufy Phone Number | 1 (800) 988-7973 |
| Most Popular eufy Email Address | support@eufylife.com |
| Average Hold Time | 00:01:30 |
| Average Calls duration | 4 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| eufy Live Agent Availability | 9% of callers successfully reach a real person |
| Common Reasons for Contact | Product/ service, request for information and return/ replace |
| Issue Resolution Rate | Low (10% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to eufy | First and last name, email or phone number |
Call Volume by Day
How to Contact Eufy Customer Service?
Most Popular Number:
(800) 988-7973
Canada
| Total calls: 995 | Issues resolved: 32 | Last call: Mar 11, 2026 |
Contact Information
eufy Website:
eufy Help Center:
Corporate Office Address:
Eufy
400 108th Ave NE, Ste 400
Bellevue,
Washington
98004
United States
Other Info (opening hours):
Hours:
Monday to Saturday 6:15 AM to 6:45 PM
Sunday 6:15 AM to 5:45 PM (PT)
Summary of eufy Customer Service Calls
1K
TOTAL
CALLS
CALLS
03:39
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eufy?
Product/ Service Question:
- “Activity zone area not working”
- “I'm not hearing a beep when I sync”
- “It is not working”
Request for Information Question:
- “Support”
- “My eufy doorbell is off line and I can’ check out my back door can you help me?”
- “The face of the camera is turning yellow, please help it”
Return/ Replace Question:
- “I order vacuum bag i wants know my order been replace.”
- “Change email log in”
- “Return the item”
Account Question:
- “I can’t open the eufy account”
- “Unable to re set password”
- “Account disabled”
Payments and Charges Question:
- “We were told by salesman that we wouldn't be charged until the 3rd of next month instead we was charged right away and now we're in the negative because we didn't have that In there like we told them”
- “We were toldby salesman we wouldn't be charged until 3rd of next month now our account is negative because we didn't have in there”
- “Eufy doorbell not charging”
Website/ Application Question:
- “Your app is sending me a code to my email and I’m not getting it”
- “Installation”
- “Installation procedure”
Shipping and Delivery Question:
- “Shipping”
- “Missing part of my order”
- “I was shipped the wrong item”
Staff Question:
- “Need service for my Eufy in Minnesota”
- “Customer service”
- “Trying to start service”
Activation/ Cancellation Question:
- “Won't activate”
- “Cancelled order”
- “Cancelation”
Cards Question:
- “YOU ARE USING MY CREDIT CARD ILLEGALLY”
- “Need to update credit card for services”
- “32 GB card”
Refund Question:
- “Sent email for refund havent heard back. Not sure what addres to send mech. back.”
- “My refund from May 18, and today is June 6 I still haven't get my refund back to my account, and every time I call, it always tell me the same thing wait about 3 to 5 business day to get my refund back, this already been about 20 days, still no ref.”
Other Question:
- “Lock problem”
- “Set up device”
- “I need another camera stat”
Compare eufy Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
eufy